Quick answers for the most common FerryFriend questions—subscriptions, tickets, schedules, and features.
This is usually a problem syncing with the subscription server. Try restarting your phone — if that doesn't fix it, email us at help@ferryfriend.com and we'll figure it out.
Follow Apple's Family Sharing guide to set it up. Once configured, your FerryFriend subscription will share automatically within a few hours. Note: Family Sharing is Apple-only and doesn't work across iOS and Android.
Not always — predictions are experimental, and ferries can be unpredictable. Our algorithm does its best, but it can miss the mark. For the full picture, cross-check with the vessel map and alerts.
If a route is missing, it usually means the agency that runs it isn't enabled in your settings. To fix this:
Once the right agencies are enabled, the schedules for their routes should appear.
No, FerryFriend is not affiliated with Washington State Ferries, Kitsap Transit, King County Water Taxi, or any other ferry agency. We are a completely independent app built by ferry riders, for ferry riders. We use publicly available data and APIs to provide schedule information, but we have no official relationship with any of the agencies whose routes we display.
FerryFriend does a lot of work to double-check and validate the data provided by WSF. While some supplemental information may occasionally differ, the core schedule data is exactly the same as what you'll see from WSF on their website or mobile app. If you ever notice a significant discrepancy, please let us know at help@ferryfriend.com.
We use our own proprietary algorithm to generate delay predictions. First, we determine the current status of the entire fleet based on real-time vessel positions and historical patterns. From there, we simulate how the rest of the schedule day will play out.
It's important to note that we can't foresee new delays — we wish we could! But we are able to predict how existing delays will likely ripple through and affect the remaining sailings throughout the day.
A FerryFriend subscription gives you favorite routes on the home screen, delay predictions, and, on iOS, the Trip Planner. The rest of the app, including full schedules, vessel tracking, alerts, cameras, and ticket management, is completely free without a subscription. We're always building new features, and some may become part of the subscription in the future.
The Trip Planner, available on iOS, looks at every ferry route that could get you there, plus driving around. For each one it works out which sailing you can realistically catch, using live delay predictions, drive-up space, demand forecasts, boarding history, and any posted terminal waits.
It then recommends the option that gets you there soonest. When two options are close, it favors the one that's less likely to leave you waiting for the next boat, or the one with a lot less driving.
At least your buffer, which you set in the Trip Planner's options. On busy sailings it asks for more, based on how early drivers have needed to arrive in the past. On routes that take reservations, it plans around WSF's check-in times.
It's a suggestion, not a guarantee. Ferries run late, lines vary, and space can run out unexpectedly, so treat the plan as a starting point and double-check anything important, especially on busy days.
If you couldn't find what you're looking for, reach out at help@ferryfriend.com.
Reach the team with bug reports, ideas, or just to say hello at help@ferryfriend.com.
FerryFriend is not affiliated with Washington State Ferries. All data is provided by Washington State Ferries and is subject to their terms of use. All features may not be available on all routes.
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